KB
Kerry-Lee Bekker
1 reviews | Active since Aug 2021
25 Aug 2021, 17:50
Contract number cannot be changed.
Entered into a new contract in March 2021. I wanted the contract to be on an existing number that I have, but the employee processed it incorrectly. I have tried to correct the number numerous times through the Vodacom store, many promises have been made without any success. Someone else receives my airtime every month and Vodacom will not fix it for me. How can this be solved??
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
26 Aug 2021, 07:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Aug 2021, 07:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Sept 2021, 12:58Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our store leadership team for further assistance. Based on the feedback provided , our team assisted with your query and activated the correct number on your profile.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our store leadership team for further assistance. Based on the feedback provided , our team assisted with your query and activated the correct number on your profile.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Sept 2021, 12:58
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our store leadership team for further assistance. Based on the feedback provided , our team assisted with your query and activated the correct number on your profile.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our store leadership team for further assistance. Based on the feedback provided , our team assisted with your query and activated the correct number on your profile.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,