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Sonja P

1 reviews | Active since Apr 2010

05 Jun 2024, 07:36

Contract Number Canceled but Vodacom decided to bill me over R400 a month!!!!!!!!

Vodacom did not cancel my 1 contract number, instead they have decided i need minutes on the number i hardly use and never took a new device because i want to canceled it and now charge me over R400 for something I DID NOT ASKED FOR. I am battling for months on end to cancel it but instead they keep on billing me. Maybe it is time i cancel my Debit order!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Replies (2)
Vodacom
Vodacom's reply05 Jun 2024, 10:00
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
SP
Sonja P's update07 Jun 2024, 11:27
Reviewer Update
So happy you are aware. Once again you *****ed me left right and center. Thinking of just canceling my debit order. I am not going to pay over R400 for something i am not using, since i am informed now that i agreed to this contract. Why the ****ing hell will i take something i am not even using??????????????? 2 years ago when i claimed for a ****** device all of a sudden Vodacom questioning the serial number of the device and apparently that was not the one they have delivered. VODACOM YOU ARE *****S!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!