AF
Amelia F
1 reviews | Active since Jun 2015
17 Nov 2023, 08:41
Contract Notice not actioned-
I sent a mail on 9 October to inform Vodacom to please allow a secondary contract I have expiring 4/12 to expire. I asked them please to recover any costs for the 4 days into December from me on 1/12 as a whole. I got a Reference number . And nothing more. Today I yes I do a courtesy call to just make sure my wishes are executed. Now to be informed I need to give 30 days notice and will have to pay for December. Nobody from Vodacom called me during the 2 months to discuss anything. Unacceptable. I refuse to pay for December as I did my notice in good time and there was ample time to discuss this with me and tell me the costs involved or options. And then when I get irate the lady puts the phone down on me???? Really Vodacom. No wonder Cell companies have such a bad reputation. Come on and be professional
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
17 Nov 2023, 10:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Nov 2023, 10:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
AF
Amelia F's updateReviewer Update
17 Nov 2023, 10:26Please respond on my primary number on my profile Ie ***
AF
Amelia F's update17 Nov 2023, 10:26
Reviewer Update
Please respond on my primary number on my profile Ie ***
Vodacom's replyOfficial
17 Nov 2023, 10:41Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note our records shows the request has been processed and cancellation submitted for end of December 2023. Also note that the number in question contract end date is on the 04-12-2023, so you still be liable for the invoice that will be dated for the 01-12.2023. Regards, Consumer Website Team
Best regards,
Vodacom's reply17 Nov 2023, 10:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note our records shows the request has been processed and cancellation submitted for end of December 2023. Also note that the number in question contract end date is on the 04-12-2023, so you still be liable for the invoice that will be dated for the 01-12.2023. Regards, Consumer Website Team
Best regards,
AF
Amelia F's updateReviewer Update
17 Nov 2023, 11:24Sorry guys but the contract ends 4 December. And notice was given 9October for it to end on its due date. I will pay 4 days into December and not the entire December. You guys had almost 2 months to call me to discuss options. I heard nothing. Please call me to discuss. I will not pay for any services beyond 4 days into December! You have my primary number! You can contact me. Otherwise I will refer this matter to the CPA via my legal team. Have the decency to call me . It has been on your tables since 9 Oct. my contact ends 4 December. I gave ample notice for it to be ceased. I will not pay for 27 days in December!
AF
Amelia F's update17 Nov 2023, 11:24
Reviewer Update
Sorry guys but the contract ends 4 December. And notice was given 9October for it to end on its due date. I will pay 4 days into December and not the entire December. You guys had almost 2 months to call me to discuss options. I heard nothing. Please call me to discuss. I will not pay for any services beyond 4 days into December! You have my primary number! You can contact me. Otherwise I will refer this matter to the CPA via my legal team. Have the decency to call me . It has been on your tables since 9 Oct. my contact ends 4 December. I gave ample notice for it to be ceased. I will not pay for 27 days in December!
AF
Amelia F's updateReviewer Update
17 Nov 2023, 15:36Guys I am still waiting! I want this clarified and settled.
AF
Amelia F's update17 Nov 2023, 15:36
Reviewer Update
Guys I am still waiting! I want this clarified and settled.