CONTRACT NOTICE GIVEN

<p>I signed a 500mb data contract with Vodacom the 15th of January 2015 and my contract was activated the 17th of January 2015. Right from the start I experienced poor data speeds of +-100kbps during peak times. Contacting Vodacom over the past 2 years was fruitless and my experience never improved. They just told me we fell right on a border and a new tower was planned, but until now NO tower was added in my area. Despite this, I continued paying every single month. On the 11th of December 2016 I cancelled my contract one month before it expires with Angelique at the N1 city branch. She told me my contract will stop the 15th of January 2017 and my last debit order will be the 1st of January 2017. (I received proof and would gladly provide this document on request) On the 31st of December 2016 I contacted the cancellation department on 111. I spoke to Thembinkosi ref number 1/ ********** 299718. He told me that there is not cancellation on the system and I would have to pay another month on the 1st of February 2017. Vodacom, I feel for the past 2 years I could not use data plan properly. My experience was frustrating, but I continued paying, but I feel paying a 25th amount in unacceptable due to the fact that someone at Vodacom did not send or receive my cancellation on time after I cancelled a month before it expired. I will not use any data I was credited on the 1st of January 2017,and I trust you will cancel this contract and not debit me again. Hope to hear from you soon. Thank you in advance.</p>