LH
LANA H
1 reviews | Active since Jun 2023
28 Jun 2023, 15:23
Contract not matching sales discussion
PLEASE do not take out contracts with tele sales consultants as what they promise over the phone is not what you will receive in the end. I have been trying to get this sorted out since 2nd May and am no where closer to resolving this with Vodacom. I have called them so many times and each time they refer you to a different department. In all this time only once did someone from Vodacom call me back saying the issue has been found in my favour and has been rectified but it wasn’t. I am SO frustrated and utterly disgusted with their appalling service!
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
29 Jun 2023, 08:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Jun 2023, 08:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LH
LANA H's updateReviewer Update
10 Jul 2023, 13:49Since I submitted my review on 28 June, someone from Vodacom did call me and said that he will escalate my query and I will receive a response in approx. 3 business days. Well it's over a week now and STILL no one has bothered to contact me either by email or telephone. How utterly poor must their service be to not even follow up on a Hellopeter review!!
LH
LANA H's update10 Jul 2023, 13:49
Reviewer Update
Since I submitted my review on 28 June, someone from Vodacom did call me and said that he will escalate my query and I will receive a response in approx. 3 business days. Well it's over a week now and STILL no one has bothered to contact me either by email or telephone. How utterly poor must their service be to not even follow up on a Hellopeter review!!
