1 reviews | Active since Feb 2017

21 Feb 2017, 16:35

Contract not honoured

<p>When I opened my cellphone contract with Vodacom I requested a "call limit" block to be added to my number to prevent the acount from spiraling out of control. This was requested on the original signed contract but was never done.</p> <p>I have mentioned this to vodacom on numerous ocations when I had to pay a R3000 plus account some months due the above mentioned not being activated. </p> <p>I then refused to pay the account further and requested a copy of the original contract. This was never supp****.</p> <p>Account was handed over and I am currently being harrased by the debt company Hammond Pole for Vodacom.</p> <p>I have also requested the same from the said company via e-mail reply and on telephone calls.</p> <p>If the original limit was done as requested my acount for the 24 month contract would have been much less than the amounts that I paid during the months that I did use the contract and paid it. Thus in my opinion Vodacom will actually owe me moneys as the broke the contract not me.</p> <p>Vodacom Acc Nr: I ********** </p> <p>Hommond Pole Ref: HP ********** </p> <p> </p> <p>I would appreciate that they produce the contract and then calculate who ows who and also not to be harrased at my work as well as my previous employmers.</p>

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Replies (1)
Vodacom
Vodacom's reply22 Feb 2017, 07:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team