Contract not ended.

Good day Vodacom,

Herewith I would like to inform you that I would have to hand over my case to the office of the Ombudsman since I do not receive any satisfactory response from your offices. My cell phone contract with Vodacom ended August 2019. I confirmed with Vodacom that when my contract end, I will not renew but rather move over to Prepaid. Since 2019 I have been struggling to get you guys to stop the debit order, a year went by that Vodacom still debited my account and I had to go to my bank to request a stop order for the Vodacom debit. With no questions asked from you guys you handed me over to your attorneys for non-payment, which I deem ridiculous. After your lawyer contacted me and said that I was handed over by Vodacom I forwarded all correspondence from my side to Vodacom to your lawyer, not long after that I followed up with your lawyer to get an update on the matter and your lawyer stated that they gave the case back to Vodacom, he did not mention the reason why. Once again, I received phone calls form Vodacom saying I am behind on payments on my contract, but by this time I no longer even made use of the number I took the contract out on. I send Vodacom numerous emails regarding the cancelation of the contract but all is in vain. No one ever rep**** on any of my emails. Now I have a debt against my name which gets more as the days go by for something I requested cancellation on and not even use anymore. I request urgent feedback on this matter as this is causing a negative impact on my credit score and I work in the finance industry myself, so I cannot have a negative credit rating.

Your prompt response would be much appreciated. Regards Liezel Van Heerden