Contract not enabled

On Saturday 30 January we spent 1.5 hours at Vodaworld Midrand sorting out our daughter's new contract with Vodacom. They told us that it would take up to 48 hours to activate the contract and the sim card. She is a student in Pretoria and now has no form of communication because the sim card is still not operational. My husband spent another hour and a half on the phone today trying to sort it out and my daughter went to a Vodacom store to try to get them to fix. At least the sim is now active but she has no airtime as Vodacom says something is outstanding on the contract and we have to go back to Vodaworld to sort it out. We have jobs so cannot just go there for another couple of hours. Why was the contract not sorted out properly. We will take the phone back and you can stick your contract because your service sucks