AH
Almanda H
1 reviews | Active since Apr 2013
04 Sept 2018, 18:29
Contract not correct
Struggling as from last year to sort out my contract with vodacom. Not receiving the data according to my contract. Keep on charging me for data that I must received for free.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 Sept 2018, 19:36Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Sept 2018, 19:36
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Sept 2018, 10:53Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, the query has now been resolved. A confirmation email has been sent as requested.
Regards
Consumer Website Team(SA)
Best regards,
Vodacom's reply07 Sept 2018, 10:53
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, the query has now been resolved. A confirmation email has been sent as requested.
Regards
Consumer Website Team(SA)
Best regards,