MS
Mbuyiselo S
1 reviews | Active since Aug 2016
04 Oct 2019, 12:52
Contract not closed after 6 months of being paid up!
I had a contract with Vodacom, which was paid off and closed out as far as l know at the end of April 2019. The contract number was migrated to prepaid and has been functioning as such for over 5 months.
Amazingly, my credit report shows l still have an active account with Vodacom, with a balance of -R700. I was not aware of this. Upon trying to contact vodacom cancellations, a ‘no so willing to assist’ consultant gives me an attitude and when l ask for her name, she hangs up.
This is the second bad experience with vodacom contracts department l have had in less than 6 months and it is not a good reflection on the company’s functioning.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Oct 2019, 14:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Oct 2019, 14:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MS
Mbuyiselo S's updateReviewer Update
08 Oct 2019, 11:37Dear Vodacom,
When exactly should l expect assistance or feedback regarding this matter? You published a response on the 4th October and today is the 8th October, no word from Vodacom still.
When exactly should l expect assistance or feedback regarding this matter? You published a response on the 4th October and today is the 8th October, no word from Vodacom still.
MS
Mbuyiselo S's update08 Oct 2019, 11:37
Reviewer Update
Dear Vodacom,
When exactly should l expect assistance or feedback regarding this matter? You published a response on the 4th October and today is the 8th October, no word from Vodacom still.
When exactly should l expect assistance or feedback regarding this matter? You published a response on the 4th October and today is the 8th October, no word from Vodacom still.
Vodacom's replyOfficial
16 Oct 2019, 13:05Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that our Legal Department has provided you feedback with regards to your query.
Apologies for any inconvenience this may have caused.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that our Legal Department has provided you feedback with regards to your query.
Apologies for any inconvenience this may have caused.
Regards,
Consumer Website Team
Vodacom's reply16 Oct 2019, 13:05
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that our Legal Department has provided you feedback with regards to your query.
Apologies for any inconvenience this may have caused.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that our Legal Department has provided you feedback with regards to your query.
Apologies for any inconvenience this may have caused.
Regards,
Consumer Website Team