1 reviews | Active since Sept 2015
Contract not cancelled on my data card
I used to be a loyal Vodacom customer. I moved my contract years ago and cancelled everything with Vodacom. I recently discovered on my credit bureau that there is still after all these years a Vodacom debit order of R220 going off my account. I enquired and was informed that it was for a data card. I have not had this data card for many years now. When I asked the person at the Vodacom call centre I was informed that it was clear as daylight that the contract was used ages ago for the last time. Why was this contract not cancelled??? Could no-one pick up that there is a contract with no activity or are you just *****ing money??? I was also sent from pillar to post and from one department to another without any success. I considered moving back to Vodacom as I am a very successful business woman and was impressed with the coverage of your network but I am now contemplating if I want to continue into a business relationship with a company of such ********* behaviour.
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
