Contract not cancelled (money still deducted from account) 5 attempts made to stop deductions with cancellation department

I had a R249 data contract with Vodacom.

• Call on 18 April 2017 16:45 Contract number ********** - requested to cancel contract and spoke to Oscar Shirindza * On 10 Aug 2017 I spoke to Kingston and 1- ********** ********** was given to me (1- ********** ********** ) * 17 Aug 2017 Spoke to Manu / Imanu he will look for the call and escalate this for a refund. This can take 3 -4 working days * “Talita” 22 August 2017 she dropped the call. No progress on this matter. Contract stopped May. Charged for Jun – Aug * Phoned again 22 Aug. Choose Afrikaans help. I was transferred to English “Pulang” – listened to the call made on 18 April and will log the call to get money transferred back. * 21 September 2017 Afrikaans “Merryl”. She is from customer care and can not help. * 21 September 2017 I was transferred to cancellations and spoke to "Thando". She promptly directed me to accounts and when I said I want to speak to a manager she put me on hold until the Vodacom feedback survey started to play. I possibly had to wait about 10 minutes before the survey stared.

NOTE: - the matter remains unresolved