Contract not cancelled despite several requests

Item: Vodacom
Rating: 1
Author: VN N

Contract notice of cancellation sent in Jan and Feb 2023 for contract cancellation in March 2023.

I still received a bill for April 2023.

Please do not call me as I am overseas, my email address has been constantly provided.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

20 Apr 2023, 07:57

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply20 Apr 2023, 07:57

Official

VN N's updateReviewer Update

21 Apr 2023, 00:03

Vodacom has arrogantly not actioned by request for cancellation they was sent twice in Jan and Feb 2023.

The cancellation was only acknowledged NOW and no mention was made of a refund for the April premium.

Absolutely shocking and deplorable service

VN N's update21 Apr 2023, 00:03

Reviewer Update