CONTRACT NOT CANCELLED BUT CONFIRMATION GIVEN OF CANCELLATION

Spoke to TSHWEVELO on 27/07/2020 to cancel my contract.he confirmed that he cancelled my contract and last debit date will be in August 2020.reference obtained from him ***.when i contacted Vodacom today to query my bill i was advised by SANISI MQUSWAIN that my contract is still active so i asked her to query this.she said cancellation department is closed and she cant help me and i should call back tomorrow.i then asked to speak to her team leader NOLUTHANDO MKHIZE who advised that she cannot take my reference and check because it is a diiferernt department but she will contact me.I was not given a reference by her and said calls are recorded so why cant vodacom pull out the recording from July when i cancelled this contract.I am not responsible for the billing of this contract because of your *********** staff that cant do they job.PULL OUT YOUR RECORDING and do not make clients pay for your staff stupid errors or be prepared for a legal reply