Contract NOT cancelled as requested and agreed

Dear Vodacom. <br> My contract expired ***. I decided to cancel and convert to Prepaid. I did everything as advised and now I'm finding that I still have a debit order on a different package. <br> <br> I am upset. I want to be completely prepaid now. I am ok with cancellation of everything related to this expired contract as long as I keep my number.<br> <br> What upsets me more is I went a full day end August to 1 September without a phone as I was advised to switch it off completely for the conversion.<br> <br> So please..... fix this.<br> <br> I'm complaining here because on Friday I spent 25 minutes on the phone, spoke to 3 different people and the last one made me hold until I gave up.<br> <br> I do not want to have to block Vodacom from debiting my bank account, but I will have no choice but to go that route should there be one more deduction on contract related money from my account. <br> <br> I have other data accounts with you. I made no requests on those. But seeing one has expired also, cancel it and I will buy prepaid data when I want it. Cancel the insurance on the phone. Cancel everything. I have a new phone and no longer want any packages.<br> <br> I want to buy airtime when I want it ONLY.<br> <br> UNHAPPY, Nqabakazi