YG
Yolandi G
1 reviews | Active since Nov 2012
09 Oct 2019, 11:00
Contract not Cancelled as requested!!
On the 10th of September I phoned Vodacom in order to cancel a contract of mine. After spending almost 10 minutes on the phone I was informed that the contract will be cancelled effective end of September.
Today I got a call from the upgrade department informing me that the monthly fees will be adjusted should I not want to upgrade. No notes on the system of the cancellation for the contract.
I want feedback with regards to this ASAP as I cancelled the contract and it seems that is was not done!!!!!!!!
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Replies (2)
Vodacom's replyOfficial
09 Oct 2019, 11:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Oct 2019, 11:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
25 Oct 2019, 11:38Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Vodacom's reply25 Oct 2019, 11:38
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team