1 reviews | Active since Sept 2011
Contract not cancelled after numerous requests
I still have not received notification that Contract has been cancelled. Numerous Cancellation Requests sent through in May 2018, June 2018, July 2018 and August 2018. Please explain the following:- I was initially contracted for R320.00 per month. Vodacom has taken the liberty to just up this to R599.00 without my agreement. To-date you have been unable to forward me the signed contract for ********** 753 for R599.00 per month. Again this month the R599.00 has been deducted and again without my consent. 31 Aug 2018 VODACOM ********** 154 I ********** R1,747.51
Kind regards
James Hopkins
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear James
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. I apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Dear James
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. I apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team