Contract not cancelled after calling several times!!!

<p>In May I called to have my contract cancelled as I wish to not upgrade and want to switch to prepaid. It's mid July already and my account is still being debited. After my first call I was told I'll get a confirmation email. Nothing was sent, I called again a week or two later(why am I following up and not vodacom!). After explaining to someone that seemed to have no idea how to go about cancelling the contract I was told there's nothing on the system stating I requested to have it cancelled. I was told once again I'll receive confirmation saying it will be cancelled. Nothing again but my the funds were taken from my flippin account. Again! I called Monday morning and for the very first time was told I have to switch my phone of blah blah as the procedure. I'm ****in over this. I'm having to call you all the time. Do I work for vodacom I am a paying customer. I called AGAIN today and apparently my number was to be deleted. Why the ****??? I just want the contract cancelled. To top it off the girl who took my call kept putting me on hold. After 45 minutes into the call she tells me she doesn't have the system. What does that even mean??? She asked her colleague to assist. Put on hold again!! Got back to me after wasting a hour of my working time only to tell me there's nothing she can do I'll have to wait on a call in the morning. I WANT MY MONEY BACK. You'll probably debut my account this month again ****ing *********** fools. I called in May to have this cancelled since then my my was account was debited. I am not calling and wasting my time again. Please sort this out and train your staff properly. My very first contract and I trusted to go with Vodacom. How I regret it now. **** service.</p>