1 reviews | Active since Jun 2011
Contract not cancelled after calling
I called vodacom over a month before contract was due to end to notify cancellation. After trying to convince me to stay on contract I told them to please cancel. Now they are still taking the money out of my account. I tried calling the call center but it does not seem to be working. I need my money refunded and the contract cancelled
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear client,
Re: I***
We would always strive to provide our customers with positive feedback.
I have submitted a request for further review regarding an investigation to be done on your account.
Your query has been addressed and assigned to the relevant supporting team.
Warm regards,
SS
Best regards,
Dear client,
Re: I***
We would always strive to provide our customers with positive feedback.
I have submitted a request for further review regarding an investigation to be done on your account.
Your query has been addressed and assigned to the relevant supporting team.
Warm regards,
SS
Best regards,