1 reviews | Active since Jul 2017
Contract not Cancelled
<p>I went to Vodacomshop eastgate to open up a contract a month ago. The contract was approved and i was given the device. I went back home to the bad news which has made me realise that i wouldnt afford to pay the contract. I went back to the same store in eastgate following day to retun the device and the package unused, I spoke to the manager Neo lesiba who was so rude and was not willing to assist. I left the device at the same store and decided to go to Vodaworld. In vodaworld i was first assisted by Nonkululeko Mthetwa, and Maqwa who has logged a complaint for me and advise that it will be sorted/ the contract will be cancelled within two weeks, i was given a reference number on the 12th of June ********** ********** and promised that my contract will be cancelled as it is still within the period of 7 days. i recieved an sms same day to state that they receive my query and will contact me in 24 hours . I have never heard from them. This month i receive the sms with minutes and data. I can nolonger afford the contract, i do not want that contract that i will not be able to pay anymore. All i need is the contract to be cancelled.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer
Your posting has been escalated to the store management for review and feedback.
Regards
RL
Best regards,
Dear Customer
Your posting has been escalated to the store management for review and feedback.
Regards
RL
Best regards,
