LM
Livhuwani M

1 reviews | Active since Jul 2017

07 Jul 2017, 09:00

Contract not Cancelled

<p>I went to Vodacomshop eastgate to open up a contract a month ago. The contract was approved and i was given the device. I went back home to the bad news which has made me realise that i wouldnt afford to pay the contract. I went back to the same store in eastgate following day to retun the device and the package unused, I spoke to the manager Neo lesiba who was so rude and was not willing to assist. I left the device at the same store and decided to go to Vodaworld. In vodaworld i was first assisted by Nonkululeko Mthetwa, and Maqwa who has logged a complaint for me and advise that it will be sorted/ the contract will be cancelled within two weeks, i was given a reference number on the 12th of June ********** ********** and promised that my contract will be cancelled as it is still within the period of 7 days. i recieved an sms same day to state that they receive my query and will contact me in 24 hours . I have never heard from them. This month i receive the sms with minutes and data. I can nolonger afford the contract, i do not want that contract that i will not be able to pay anymore. All i need is the contract to be cancelled.</p>

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Replies (2)
Vodacom
Vodacom's reply07 Jul 2017, 09:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply09 Jul 2017, 20:00
Official

Dear Customer

Your posting has been escalated to the store management for review and feedback.

Regards

RL

Best regards,