1 reviews | Active since Jul 2013
Contract not cancelled
<p>I switched to CellC in February 2017.</p> <p>I paid a contract cancellation fee with Vodacom R447.75. I paid in the shop at Ilanga Mall Nelspruit. It was the amount on the premature cancellation quotation.</p> <p> </p> <p>After that - i still received invoices from vodacom and they also debited my account for two months after that with R208. After I phoned the customer service - they told me the contract was never cancelled.</p> <p> </p> <p>The guys at the Ilanga Mall branch logged the complaint and about 3 weeks ago they phoned to say it has been cancelled and vodacom is now in the process to refund the money they wrongly took from my account.</p> <p> </p> <p>I have not heard anything from vodacom about the money they took from me - stole from me. And today I received yet another invoice that is due 2 July 2017 - it says my account will be debited with that amount.</p> <p>I stopped the debit order - the invoices must also stop!! And - vodacom must refund the 2 months payments they took from me.</p> <p> </p> <p>I need my contract cancelled and the money refunded back into my account.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day
Kindly note that you query has now been resolved.
Regards
Dominic
Best regards,
Good Day
Kindly note that you query has now been resolved.
Regards
Dominic
Best regards,
