NL
Nicolet L

1 reviews | Active since Jul 2013

13 Jun 2017, 21:54

Contract not cancelled

<p>I switched to CellC in February 2017.</p> <p>I paid a contract cancellation fee with Vodacom R447.75. I paid in the shop at Ilanga Mall Nelspruit. It was the amount on the premature cancellation quotation.</p> <p> </p> <p>After that - i still received invoices from vodacom and they also debited my account for two months after that with R208. After I phoned the customer service - they told me the contract was never cancelled.</p> <p> </p> <p>The guys at the Ilanga Mall branch logged the complaint and about 3 weeks ago they phoned to say it has been cancelled and vodacom is now in the process to refund the money they wrongly took from my account.</p> <p> </p> <p>I have not heard anything from vodacom about the money they took from me - stole from me. And today I received yet another invoice that is due 2 July 2017 - it says my account will be debited with that amount.</p> <p>I stopped the debit order - the invoices must also stop!! And - vodacom must refund the 2 months payments they took from me.</p> <p> </p> <p>I need my contract cancelled and the money refunded back into my account.</p> <p> </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply14 Jun 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply15 Jun 2017, 10:40
Official

Good Day

Kindly note that you query has now been resolved.

Regards

Dominic

Best regards,