cM
claressa M

1 reviews | Active since May 2018

21 Nov 2018, 09:19

Contract not Cancelled

I had posted a complaint regarding my cellular contact with vodacom in October 2018 still to date i have not had any feedback or call from Vodacom. Are they interested in retaining clients or not? I cancelled my contract via vodacom cancellations dept in July 2018. A balance of R2560.37 was payable, payment was made and the cell number was to be placed on prepaid. In August 2018, I started received harrassing calls daily from MDB debt collectors, insisting that I owe Vodacom this has been an ongoing thing and now they are saying I am owing R8000. The surprising thing is that Vodacom deleted my number (the number you dialled does not exist), so how are they still billing me if i cannot use the phone. I went into the vodashop The Glen, they could not help me as they do not have access to view accounts. I then contracted Vodacom call centre and when they looked up my details I DID NOT EXIST ON THEIR SYSTEM. But then MDB is still harrassing me for monies I do not owe. Or how can I be owing if I do not exist on their systems? this is very annoying as I need this number for business and prefer it as prepaid. Between Vodacom and MDB they dont know what is going on as none can give me a proper answer/ resolution to this issue. I am not prepared to pay for an non existent / cancelled account. Is Vodacom trying to ******* its customers.

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Replies (1)
Vodacom
Vodacom's reply21 Nov 2018, 09:41
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,