CL
CarmandRene L
1 reviews | Active since Nov 2018
08 Nov 2018, 10:01
Contract not cancelled
Such a pity they getting a star I wish it could have been ? Thanks to endless waiting on calls till they eventually cut to emails and documentation sent. Our lines are now cut! Loss off business what a customer experience to MY CUSTOMERS! We cancelled the contract last year and up until 3 months ago we started being harassed by your agents! They are belligerent and condescending! Your CEO email address is probably not working as I haven’t received any replies. My now old parents has to suffer as a result of someone not doing that 1 job.
Ref: ********** ********** 1
Awaiting your speedy feedback!
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Replies (2)
Vodacom's replyOfficial
08 Nov 2018, 11:01 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Nov 2018, 11:01
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Nov 2018, 11:47 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted and assisted. Regards Consumer Website Team
Best regards,
Vodacom's reply08 Nov 2018, 11:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted and assisted. Regards Consumer Website Team
Best regards,