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Terri-Lea Anandham
1 reviews | Active since Jun 2018
04 May 2021, 09:01
Contract not canceled when requested to do so
I have 2 contracts with vodacom 1 was due for termination at the end of March so I called in on the 31 March 2021 and asked for my contract to be canceled and then the consultant asked me to change to a 69 package were I would receive 2 gigs day and 2 gigs at night so I said no and then she convinced me to take it which I did but upon chatting to my husband and due to me being retrenched in July 2020 he advised me the less debt we have the easier it would be for us, so I called in on the 1st April and asked for the contract to be canceled but the lady I spoke to said I can't cancel as I am due for cancelation in 2 years time and then I adviser her I called in to cancel my contract the previous day and was offered the 69 contract and when the lady read out the t's and c's it clearly stated if I am not happy with my purchased I can cancel within 7 days and since I called a day later I believe I am entitled to it and she agreed and said she will try to.cancel the contract and she confirmed it was canceled however today I get up to a debit order of R928 which I cant understand as the contract was confirmed to be canceled on the 1st. Vodacom is *********** in every way, if they not *****ing data and airtime they *****ing from us via incorrect debit orders. I called in today 04/05/2021 and was advised I will get a call back from someone more senior to explain everything to me but still nothing!!!!! Pathetic!
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Replies (3)
Vodacom's replyOfficial
04 May 2021, 10:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 May 2021, 10:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 May 2021, 14:13Dear Terri-Lea Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been contacted by the relevant department and they have assisted you. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 May 2021, 14:13
Official
Dear Terri-Lea Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been contacted by the relevant department and they have assisted you. Regards Vodacom Consumer Website Team
Best regards,
TA
Terri-Lea Anandham's updateReviewer Update
02 Jul 2021, 07:16I had a contract that was to end at the end of April 2021 specifically 26 April 2021 I called in on the 31 March 2021 to end the contract but the agent insisted I take a R69 contract due to the fact I had unused airtime on the contract that I wanted to cancel. I agreed but upon chatting to my husband he said we can't afford to keep the contract because I was retrenched last year and he is the sole supported at the moment. So I called in on 1 April 2021 to cancel the contract for ten last time and the agent confirmed it would be canceled but then in May I was charged the full amount again and when I called in May they said the contract was not canceled and I still could not understand how then I spoke to a guy name Rory Francis he said he listened to the recordings and the contract should have been canceled he promised it would be canceled and I will get refunded for the extra amount charged. June I was debited R900+ I don't know why again and when I called in on the 2nd June I spoke to a guy name Tyron and he advised me nothing was canceled and promised to get a credit for me and said he will give me 1 gig data for R29 and I insisted I didn't want this he said he wants to help me and to plead my case he has to add that I am.willing to to take the R29 deal. But I didn't get no correspondence from him too after promising he Will get back to me and then the Monday 7th June I called in and spoke to an Indian female vaneshree (I think that was her name) she said she was working from home and will email Tyron to cancel the contract all together as she could not cancel the contract..today the 2nd July I was Debit R437 I cannot understand why because I have only 1 contract left with vodacom. For 199. I am sick and ****** tired of vodacom.and their *********** agents and accounts department is vodacom such big ******* that now they ***** from.unemployed customers? I want my.money back from May!!! I don't want the contract!!! I want my money!!! I want this contract canceled. AS YOU CAN SEE THIS COMPLAINT IS NOT SETTLED. I DO NOT WANT TO DEAL WITH ANY AGENTS. I WANT TO DEAL WITH WITH SOMEONE IN AUTHORITY. I AM UNEMPLOYED AND I AM A LUPUS PATIENT EVERY MONTH MY LIFE INSURANCE IS GOING UNPAID AS MY HUSBAND GIVES ME JUST ENOUGH FUNDS FOR MY DEBIT ORDERS. YOU ARE PLAYING WITH MY LIVELIHOOD.
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Terri-Lea Anandham's update02 Jul 2021, 07:16
Reviewer Update
I had a contract that was to end at the end of April 2021 specifically 26 April 2021 I called in on the 31 March 2021 to end the contract but the agent insisted I take a R69 contract due to the fact I had unused airtime on the contract that I wanted to cancel. I agreed but upon chatting to my husband he said we can't afford to keep the contract because I was retrenched last year and he is the sole supported at the moment. So I called in on 1 April 2021 to cancel the contract for ten last time and the agent confirmed it would be canceled but then in May I was charged the full amount again and when I called in May they said the contract was not canceled and I still could not understand how then I spoke to a guy name Rory Francis he said he listened to the recordings and the contract should have been canceled he promised it would be canceled and I will get refunded for the extra amount charged. June I was debited R900+ I don't know why again and when I called in on the 2nd June I spoke to a guy name Tyron and he advised me nothing was canceled and promised to get a credit for me and said he will give me 1 gig data for R29 and I insisted I didn't want this he said he wants to help me and to plead my case he has to add that I am.willing to to take the R29 deal. But I didn't get no correspondence from him too after promising he Will get back to me and then the Monday 7th June I called in and spoke to an Indian female vaneshree (I think that was her name) she said she was working from home and will email Tyron to cancel the contract all together as she could not cancel the contract..today the 2nd July I was Debit R437 I cannot understand why because I have only 1 contract left with vodacom. For 199. I am sick and ****** tired of vodacom.and their *********** agents and accounts department is vodacom such big ******* that now they ***** from.unemployed customers? I want my.money back from May!!! I don't want the contract!!! I want my money!!! I want this contract canceled. AS YOU CAN SEE THIS COMPLAINT IS NOT SETTLED. I DO NOT WANT TO DEAL WITH ANY AGENTS. I WANT TO DEAL WITH WITH SOMEONE IN AUTHORITY. I AM UNEMPLOYED AND I AM A LUPUS PATIENT EVERY MONTH MY LIFE INSURANCE IS GOING UNPAID AS MY HUSBAND GIVES ME JUST ENOUGH FUNDS FOR MY DEBIT ORDERS. YOU ARE PLAYING WITH MY LIVELIHOOD.