Contract not canceled months after paying qouted amount

Item: Vodacom
Rating: 1
Author: Siyabonga S

On March 26th, I requested contract cancellation, submitted payment proof, and all required documentation; however, the account remains open without confirmation. Despite follow-up calls and escalations, the matter remains unresolved. I require immediate assistance in resolving this issue. Number ***.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

08 May 2025, 08:03

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply08 May 2025, 08:03

Official

Siyabonga S's updateReviewer Update

18 Sept 2025, 16:38

Still not resolved. Vodacom then marked the complaint as resolved even though nothing was resolved. Instead of properly addressing the issue, Vodacom proceeded to:

List my name on the credit bureau, damaging my credit profile.
Apply a credit on my account (without informing me properly).
Send me a summons afterwards.

This has left me with no resolution and ongoing stress. I have already paid the outstanding balance under protest to prevent further damage to my credit profile, but this does not fix the fact that:

My account was not closed correctly after settlement in May.
Vodacom has failed to send me a settlement letter.
Vodacom’s error has caused unfair financial and reputational harm.

I demand urgent corrective action as follows:

Full written confirmation of account closure.
Immediate removal of the negative listing and summons from my credit profile.
Refund of the amount I was forced to pay due to Vodacom’s mishandling of my account.

This matter has been ongoing for months, and I am still not getting any joy from Vodacom. I will be forced to escalate this further if it is not resolved promptly.

Siyabonga S's update18 Sept 2025, 16:38

Reviewer Update

Still not resolved. Vodacom then marked the complaint as resolved even though nothing was resolved. Instead of properly addressing the issue, Vodacom proceeded to:

List my name on the credit bureau, damaging my credit profile.
Apply a credit on my account (without informing me properly).
Send me a summons afterwards.

This has left me with no resolution and ongoing stress. I have already paid the outstanding balance under protest to prevent further damage to my credit profile, but this does not fix the fact that:

My account was not closed correctly after settlement in May.
Vodacom has failed to send me a settlement letter.
Vodacom’s error has caused unfair financial and reputational harm.

I demand urgent corrective action as follows:

Full written confirmation of account closure.
Immediate removal of the negative listing and summons from my credit profile.
Refund of the amount I was forced to pay due to Vodacom’s mishandling of my account.

This matter has been ongoing for months, and I am still not getting any joy from Vodacom. I will be forced to escalate this further if it is not resolved promptly.