RK
Robyn K

1 reviews | Active since May 2021

25 Apr 2022, 13:48

CONTRACT NOT CANCELED

I returned a new contract phone that was 2 days old for a cancelation, but the guy insisted I take a exchange I refused and ram couriers collected the phone and took it back, and a week later ram bring another phone which I said I don't want it as I canceled the contract and now they trying to cancel my other 3 contract phones with vodacom instead of the one that I actually canceled

I returned the phone on the 14th of April 2022 and it's still on my name I need this resolved ASAP!!! I'm tired of calling after sales and customer care

0
Replies (2)
Vodacom
Vodacom's reply25 Apr 2022, 14:07
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team 
RK
Robyn K's update26 Apr 2022, 08:56
Reviewer Update
When will someone be contacting me as this matter is going on for to long