Contract not canceled but already paid off

Till this day I have never been contacted by vodacom. They are still debiting my money. I have reversed my money twice and now I’m told I’m in areas while as the contract I took has been paid off. I called and I was told confirmation of cancellation will be sent via email. I’ve waited whole month nothing till now. I’m so disappointed and I’m running out of options because I call I don’t get assistance. Today I went to the store in Eastgate and the only thing they could tell me is to call. I regret taking a contract with these people. The only thing vodacom knows is to offer and offer, that’s the only thing they call for and when you tell them the problem they will tell you to call 082 195. I’m tired already this is the first and last contract with vodacom. I still rate them a 0 out 100.