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thabie M
1 reviews | Active since Nov 2016
06 Jun 2026, 14:40
Contract not canceled as requested
I called your cancelation dept on 19th April and requested to cancel the data contract on cell no *** and still want to use the no. I was promised it was done. I now see I'm still billed for it and it shows as active. I need this to be canceled ASAP and be refunded accordingly.
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Replies (2)
Vodacom's replyOfficial
07 Jun 2026, 07:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Jun 2026, 07:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
tM
thabie M's updateReviewer Update
10 Jun 2026, 15:5372hrs later still no call received from vodacom and my issue still not resolved. I will have to escalate the matter higher up. Please give me your CEO contact or email address.
tM
thabie M's update10 Jun 2026, 15:53
Reviewer Update
72hrs later still no call received from vodacom and my issue still not resolved. I will have to escalate the matter higher up. Please give me your CEO contact or email address.