NN
Nee N
1 reviews | Active since Jul 2020
08 Aug 2018, 08:33
Contract not canceld
I canceled my contract on the 10/07/2018 today i received new invoices for both contracts tried to phone but no answer, can someone please assist and cancel my contracts, i emailed the pop and the quotes
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Replies (4)NN
Nee N's updateReviewer Update
08 Aug 2018, 09:41I was just phoned and was told i had to pay another R1303.05 for the contract to be canceled
I WILL NOT PAY ANYTHING MORE WHY WAS THIS NOT INCLUDED IN THE QUOTE THAT I RECEIVED. I WILL FORWARD THIS TO THE OMBUTS IF THIS IS NOT RESOLVED
NN
Nee N's update08 Aug 2018, 09:41
Reviewer Update
I was just phoned and was told i had to pay another R1303.05 for the contract to be canceled
I WILL NOT PAY ANYTHING MORE WHY WAS THIS NOT INCLUDED IN THE QUOTE THAT I RECEIVED. I WILL FORWARD THIS TO THE OMBUTS IF THIS IS NOT RESOLVED
Vodacom's replyOfficial
08 Aug 2018, 10:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Aug 2018, 10:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Aug 2018, 11:16Dear Eugena,
As per our recent conversation,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Kindly be advised both numbers will be cancelled today as agreed.
Your query has been addressed and solved.
Warm regards,
Shad
Best regards,
Vodacom's reply08 Aug 2018, 11:16
Official
Dear Eugena,
As per our recent conversation,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Kindly be advised both numbers will be cancelled today as agreed.
Your query has been addressed and solved.
Warm regards,
Shad
Best regards,
NN
Nee N's updateReviewer Update
21 Aug 2018, 15:13This account has still not been closed after i was phoned and told that the balance will be refunded and the account closed. Shad Scheffers contacted me
How is it possible that there can be R2567.50 outstanding when i requested a settlement quote, How can my balance be R2567.50 if i did not even pay that amount monthly
Why was the balance not included in the quote. I will not pay this and will surely not leave it at this, i asked for the balance to pay this account up, just to hear i have to pay another R2567.50 afterwords, and they would have phoned me back, does not even have the decency to do it. I will not pay this, i will take the matter further, the balance was asked after July invoices was made so i really cannot understand how the hell is it possible that the amount could not have been included
NN
Nee N's update21 Aug 2018, 15:13
Reviewer Update
This account has still not been closed after i was phoned and told that the balance will be refunded and the account closed. Shad Scheffers contacted me
How is it possible that there can be R2567.50 outstanding when i requested a settlement quote, How can my balance be R2567.50 if i did not even pay that amount monthly
Why was the balance not included in the quote. I will not pay this and will surely not leave it at this, i asked for the balance to pay this account up, just to hear i have to pay another R2567.50 afterwords, and they would have phoned me back, does not even have the decency to do it. I will not pay this, i will take the matter further, the balance was asked after July invoices was made so i really cannot understand how the hell is it possible that the amount could not have been included