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Morgan M
1 reviews | Active since May 2016
08 Jun 2021, 07:08
Contract not being canceled
I have canceled my contract in November 2020 already and again early May 2021, this contract is still going off my account, I was promised the contract has been canceled and that I will be reimbursed, how can this be so difficult to cancel?
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Replies (2)
Vodacom's replyOfficial
08 Jun 2021, 07:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jun 2021, 07:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Jun 2021, 11:28Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we loaded the cancellation on number ***, effective 30/06/2021. As discussed, we credited invoices for the number from December 2020 - June 2021. Please note that the credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we loaded the cancellation on number ***, effective 30/06/2021. As discussed, we credited invoices for the number from December 2020 - June 2021. Please note that the credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jun 2021, 11:28
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we loaded the cancellation on number ***, effective 30/06/2021. As discussed, we credited invoices for the number from December 2020 - June 2021. Please note that the credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we loaded the cancellation on number ***, effective 30/06/2021. As discussed, we credited invoices for the number from December 2020 - June 2021. Please note that the credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,