1 reviews | Active since Sept 2013
Contract not been upgraded since 1 Dec 2016
<p>I made the mistake of phoning in to upgrade both my numbers in the middle of Nov 2016.</p> <p> </p> <p>Handsets wre delivered a week later and up until today, not one of my contracts have been upgraded.</p> <p> </p> <p>I count numerous emails en phone-calls, and I am the one who must always call back.</p> <p> </p> <p>I even have an email from "Shireen Davids" (service consultant) CONFIRMING that my account would be upgraded on 15 Dec 2016! But alas, nothing has happened....</p> <p> </p> <p>I am so disillusioned right now as I don't know where (or to who else) I can turn to to get this sorted. To say I am livid and disappointed is an understatement.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Since I posted my review, I was called by a "Faeek" who said he'll follow up and get back to me. This morining 2 vodacom consultants called me and guess what? There is now more confusion that ever!!!!! I wish I never upgraded!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I'm still not closer to a solution.
Since I posted my review, I was called by a "Faeek" who said he'll follow up and get back to me. This morining 2 vodacom consultants called me and guess what? There is now more confusion that ever!!!!! I wish I never upgraded!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I'm still not closer to a solution.