1 reviews | Active since Apr 2015
Contract not asked for
I was on a R149 p/m data contract for my iPad (1GB). For the past 2 months, I was suddenly billed R799 per month. Upon investigation, I saw that my 2 year data contract expired, and now suddenly I'm on a 350 minute cellphone contract (I don't even have a cellphone for this SIM card) until 2017!! I was never notified of anything. No email, phonecall etc, and now I'm paying for 350 mintues per month I can't even use and never asked for. <br> <br> I want the contract cancelled with immediate effect as this is totally against the newly implemented treating customers fairly legislation and also the national consumers act. And I also want the refund of R1 300 I never agreed on paying. If not done so by the end of the week, I will be taking this to the council of consumers as well.<br> <br> Pathetic!! How can you go from charging a client R149 per month for data to paying R799 for minutes if I don't even have a cellphone???
Thank you for the posting.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
