1 reviews | Active since Jan 2013
Contract Not As Advertised
<p>The 20th of May 2017 I took out 2 Data contracts with Vodacom (30GB Data Price Plan Top up 24 Months as it is called on the website) for R599/month for each contract. According to the Vodacom website this plan is 30GB per month with the following wording in green "Includes Additional 30GB data between midnight and 5am".</p> <p>Since I got the contracts so late in the month I was given a prorata of the data on both sim cards, and also was charged with a prorata amount which isn't a problem. I checked my data usage before the end of May and saw there was no Night Owl data, I thought nothing of it because of the whole prorata thing. </p> <p> </p> <p>This morning when I checked the data usage, I see there is no Night Owl data. This is a major concern since this made the contract very attractive to me, hench the fact that I got 2. </p> <p> </p> <p>Vodacom Customer Care or Vodashop has been no help as everyone I have spoken to was not even aware that such a contract exists and I was blantantly told that it does not exist. The boilerplate phrase of "Night owl doesn't exist on a Top Up contract" I refuse to accept since this is not how the contract is advertised.</p> <p> </p> <p>I hope someone knowledgable can assit me with this issue as I am very dissapointed in this situation and the lack of knowledge from the Vodacom staff with regards to their own products.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
A Vodacom consultant phoned me in no time at all and explained how the situation will be rectified; he was very polite and understanding and will call me back as soon as the problem is solved.
I'm very happy with how they dealt with the situation, so I'll definitely change my rating to 5 stars when the problem is solved.
A Vodacom consultant phoned me in no time at all and explained how the situation will be rectified; he was very polite and understanding and will call me back as soon as the problem is solved.
I'm very happy with how they dealt with the situation, so I'll definitely change my rating to 5 stars when the problem is solved.
The issue was sorted out by the time I got home after work yesterday, so I am extremely happy with how Vodacom handled everything.
The issue was sorted out by the time I got home after work yesterday, so I am extremely happy with how Vodacom handled everything.
