Contract not agreed to

I've been struggling to get an incorrect sale R440p.m cancelled on my name since 7/2020 J06259. The rewards company doing sales on their behalf made a mistake, and after investigation listening to the conversation, the case was decided in my favour Ref nr J07689. After several follow-ups from my side... the lady Nobuhle assisted me on 11/8 and said they will pay back my money after they collected the Item from me in about 4-5 days. My address and contact details was confirmed...so needles to say the box with items is still in my house 8 November, and not collected, and I'm still paying monthly. I need to know from Vodacom...you are taking my money every month for a contract I did not agreed to...so please take up your responsibility for your rewards company. Come collect the item and give back all my money please.