Contract Not Activated - Poor Service Delivery

On 13 Jan 2016, I renewed my cell phone contract at the Vodacom Pavilion branch in Durban. I spoke to the salesperson (Abdullah Khan) and I paid the R150 admin fee and signed the contract. I was told that my contract would start on the 1st Feb 2016.<br> <br> My contract has not been renewed/processed as yet. I am still being charged my old contract rates.<br> <br> This type of service is unacceptable. I plan to move to another telecommunications provider.<br> As I have signed a contract to start on Feb 1, the non-delivery from Vodacom is a breach of contract.<br> <br> Absolutely poor service delivery!