JM
James M

1 reviews | Active since Jul 2009

12 Oct 2017, 11:43

Contract not activated, but still billed

I app**** for a contact with Vodacom through Dion Wired in Bedford Centre. Filled in the application and was told that they would call me to confirm approval and pay the activation fee later. When they called to confirm the approval, I requested that he cancel the application, as it was not needed anymore. He confirmed that he had canceled the application. This morning a debit order went off a dedicated account for bills. Unexpectedly so, which now means I have to pay a bounced debit order fee for something that should not have happened in the first place. I want my R100 back vodacom! How can this be possible without the activation?!

0
Replies (3)
Vodacom
Vodacom's reply12 Oct 2017, 12:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

JM
James M's update18 Oct 2017, 08:26
Reviewer Update
Have still not received any call regarding this. When I discuss with vodacom call centre, they tell me to speak to the store. When I call the store, they tell me to speak to the call centre at vodacom. Extremely frustrating.
Vodacom
Vodacom's reply19 Oct 2017, 14:49
Official

Dear James,

Thank you for taking my call.

As discussed, your query has been addressed and resolved.

I do apologise for the delay in response.

Regards,

UW