JC
Joelson C
1 reviews | Active since Jul 2014
16 Jun 2021, 19:08
Contract non disclosure
My name is Joelson Kugara Chibanda my email is *** and cell number is ***. I have a complaint about Vodacom. I called to inquire about my 24 month contract due to end in July 2021 only to be advised they have 5 months on the contract. I asked the reason as I was not advised of the extra months upfront. The first Consulant advised it was a mistake and would escalate to back office. He advised I would get feedback in 24-48hrs. I called back after 3 days due to lack of feedback back and the next consultant advised because I took up an upgrade I am still liable for the data and the device is only for 24 months. I asked to be transferred to customer care as this was not advised to me upfront. The customer service consultant advised I am still liable to pay for the device for the additional 5 months. He also advised he would escalate to back office and would get feedback same day. I am very frustrated as they are not resolving this issue.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
17 Jun 2021, 07:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Jun 2021, 07:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JC
Joelson C's updateReviewer Update
18 Jun 2021, 11:22Almost a week later and no response from Vodacom.. this is appalling ??♂️
JC
Joelson C's update18 Jun 2021, 11:22
Reviewer Update
Almost a week later and no response from Vodacom.. this is appalling ??♂️
Vodacom's replyOfficial
18 Jun 2021, 14:13Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we tried calling back however you were not available. Upon further investigation we found that the dates to be correct and that the contract end date is the 2021-12-29. The last upgrade was done earlier at the Vodacom 4U Cavendish Square store on the 2019-07-06 thus the remainder of the term ends in December 2021.
We have also sent you a quote of the upgrade stating the start and contract term date of the contract. Regards Consumer Website Team
We have also sent you a quote of the upgrade stating the start and contract term date of the contract. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Jun 2021, 14:13
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we tried calling back however you were not available. Upon further investigation we found that the dates to be correct and that the contract end date is the 2021-12-29. The last upgrade was done earlier at the Vodacom 4U Cavendish Square store on the 2019-07-06 thus the remainder of the term ends in December 2021.
We have also sent you a quote of the upgrade stating the start and contract term date of the contract. Regards Consumer Website Team
We have also sent you a quote of the upgrade stating the start and contract term date of the contract. Regards Consumer Website Team
Best regards,
JC
Joelson C's updateReviewer Update
18 Jun 2021, 18:28Like I said to all the consultants. I was not advised of taking up a contract for 30 months.. I was paying R79 & I took a device for 24 months. There was nothing in the contract stipulating the phone is for 30months.. I would have never accepted to take up a device for 30 months. Please correct this.
JC
Joelson C's update18 Jun 2021, 18:28
Reviewer Update
Like I said to all the consultants. I was not advised of taking up a contract for 30 months.. I was paying R79 & I took a device for 24 months. There was nothing in the contract stipulating the phone is for 30months.. I would have never accepted to take up a device for 30 months. Please correct this.