PO
Paula O
1 reviews | Active since Mar 2019
23 Feb 2024, 10:25
Contract *****. No support or Update.
Dismal service from ***** Dept. My contract was *****ulently upgraded. I followed all the protocol for reporting *****ulent activity on my contract. After repeated emails I still have no idea how it was upgraded, by whom, and for how long I now have to sit with an unwanted upgrade to my contract. In order to stop this, I’m going to cancel my contract and revert to prepaid. Astonishing that it’s so easy to upgrade a contract *****ulently but near impossible to get support in cancelling it!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 Feb 2024, 12:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Feb 2024, 12:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Feb 2024, 12:35Dear Paula.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Sadly, our attempts to contact you have been unsuccessful. However, we can confirm that the upgrade was cancelled successfully in January 2024. Should you wish to cancel the contract in its entirety, please contact Vodacom Retentions on ***.
Please accept our sincere apologies for any aggravation caused.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Sadly, our attempts to contact you have been unsuccessful. However, we can confirm that the upgrade was cancelled successfully in January 2024. Should you wish to cancel the contract in its entirety, please contact Vodacom Retentions on ***.
Please accept our sincere apologies for any aggravation caused.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Feb 2024, 12:35
Official
Dear Paula.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Sadly, our attempts to contact you have been unsuccessful. However, we can confirm that the upgrade was cancelled successfully in January 2024. Should you wish to cancel the contract in its entirety, please contact Vodacom Retentions on ***.
Please accept our sincere apologies for any aggravation caused.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Sadly, our attempts to contact you have been unsuccessful. However, we can confirm that the upgrade was cancelled successfully in January 2024. Should you wish to cancel the contract in its entirety, please contact Vodacom Retentions on ***.
Please accept our sincere apologies for any aggravation caused.
Regards
Vodacom Consumer Website Team
Best regards,