contract no cancelled

<p>my contract expired on 16/09/2016 and i cancelled on 17/09/2016. i phoned cancellations on 04/10/2016 because it showed another bill due and was told that my cancellation request was never processed. iinstead of taking owenership of my query, the agent transferred me where i held on for 10 minutes and then cut-off. i then phoned back thrice everytime holding for more than five minutes without any assistance. i logged a complained and to dated no-one has phoned me wrt my complaint. i want contract cancelled immediately as i am not able to pay another instalment especially seen that i cancelled in time. </p>