AM
Asavela M
1 reviews | Active since Mar 2021
19 Mar 2021, 11:27
CONTRACT NIGHTMARE
I have a contract with Vodacom, The application stated my debit order to go off on the 25th of every month, But Nooooo they insist on debiting on the 1st of every month. I called to change that, I was assisted by Monica. She confirmed all was well, To my surprise the debit still goes off on the 1st of every month. I am beyond frustrated with your accounts dept. Also your automated replies do not help at all, I want to cancel my contract PERIOD!
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Vodacom's replyOfficial
19 Mar 2021, 13:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Mar 2021, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team