Contract Misselling = Profits Lost

<p>I had an absolute horror of an experience.</p> <p>Long story short - I wanted a top up contract. The&nbsp;sales guy, being a hard closer - ended up selling me an open line contract explaining it works like a top up. I remember well how he explained that I had to just call in and put some type of stop on my account which&nbsp;would then affect the top up part of the contract&nbsp;and I honestly understood that I'd be getting a TopUp.</p> <p>When I started receiving crazy high bills, I called back and</p> <p>&nbsp;</p> <p>1 - Vodacom&nbsp;told me I can only change my open line contract to TopUp when its like two or three months old - which is "BS" from a TCF perspective.</p> <p>I&nbsp;have made so many calls, explained, very patiently every time that my request is simple&nbsp;- i want to cancel the incorrect contract, and start new top up,but to no avail.</p> <p>1.2 -&nbsp;I went as far as possible - being a fair and reasonable person - that on a number&nbsp;of conversations,&nbsp;I offered to pay the part of my aggreed subscripton - aka the "preloaded" part, but that everything&nbsp;I wanted to load via own top&nbsp;up but was loaded automatically&nbsp;because of the open line,&nbsp;I am not willing to, as&nbsp;I did not aggree to that.&nbsp;</p> <p>2 - Now, months later, my number is suspendid and I keep getting notifications of money due to Vodacom on a contract that was missold to me.</p> <p>They have not givin, at my numerous request any feedback, or proof of recorded aggreement to the contract.</p> <p>I got a prepaid since they suspended my number, even gave that to them as an attenpt that the accounts / service guys can be able to contact me, but to this day no one have given me any feedback to finalize resolution.</p> <p>what a complete disappointment.</p> <p>3 - Even worse is that on the notice they send, the contact number ***, the auto select&nbsp;doesn't recognise my details so I cant even get through to the correct dept in Vodacom to get the help I need.</p> <p>WHERE IS THE LOVE VODACOM?</p> <p>I am so disappointed.</p> <p>The worst of it all - it doesnt look like you care to retain me as a customer - and, being 34, with a conservative life expectancy of say 78/80 (my granny is 95 by the way, so this could be more) - you stand to lose 46 years worth of profits out of me just because one guy in sales gave this cilent the wrong contract and 10+ pleople in client services was unwilling to help with the simplest of request.</p> <p>Day1 I ported my 083 number in the hope that the service would be better.</p> <p>Well, now I know, everything said and done, where I'll lace my airtime bussiness, and its not with Vodacom.</p> <p>TTFN!</p>