Contract Migration i did not agree to

I called vodacom on April 8 to resolve a problem. They said it would take 7 – 14 business day for the investigation to be concluded it has been almost a month and I have not heard anything back in regards to the account problem I will do a short summary of what is happening.

I received a call from a Vodacom rep on 25 March in regards to migrating my contract as I did understand is that I would only pay R409 for my entire contract ( this includes Smart Data line rental, handset instalment 15, comp cell insurance , calling line ID and Contract cover)and that this would be the better option cheaper option (as previously I paid R455.64 for all the previously stated). This did not turn out to be the case as it was an add on to my contract already (I now pay R661.72 ex vat for everything and it is only the smart data 2GB line rental that is R409). I told the lady to send me he quotation and if I remember correctly she said I could make the decision later on after I have received the quotation. All my sms said (sent on the Thursday 25 March 2021 at 18:22) was that a quote had been generated quote : *** but there was never a like or anything for me to view the quote on but the lady said it would also be sent to my email – I never did receive the quote on my email. Thus I feel that I never agreed to this contract and would be contacted later to confirm if I wanted to migrate. Migration happened on the 31st of March – I received the sms on March 31 2021 at 04:19 in the morning - I could not call to sort out the problem till the 8th and was informed that there would be an investigation. into the call to see where miscommunication happened as i wanted to cancel the migration and stay on my original contract.I have not heard anything from Vodacom in that time. i waited 14 Working days sent emails and made calls but all that keeps being stated is that it has been escalated. I have told the customer care line the I would pay for April (R766)but I could not afford to pay a contract of almost R800 after that i recieved my bill for may so far on my Vodacom App and it already at R850 this is a large difference from my R455 a month.

Emails go unanswered. Phone Calls go between 30 min and an hour to just get to someone that can help.

i was just informed that they would have to do another investigation. feels like im going in circles and they just pospone and take all my money while i wait