RM
Reuben M
1 reviews | Active since Jul 2018
02 Mar 2026, 15:09
Contract migrated without consent by the Vodacom Rewards/sales team
Vodacom Rewards team called me about a current contract. They made an offer which I did not agree to until I could see the fine print (email). The email never came but my contract was "migrated" without my consent. I called Vodacom customer care, and they told me I need to talk to Rewards... I just need the changes to be cancelled and not be liable for an extra cent of their "product".
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Mar 2026, 07:37Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Mar 2026, 07:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RM
Reuben M's updateReviewer Update
06 Mar 2026, 10:53Dear Vodacom
I received a call yesterday morning. I forgot the gentleman's name. He helped me and sorted the matter out swiftly. He understood everything and was sympathetic.
Thank you very much for resolving the matter. I truly appreciate it.
I received a call yesterday morning. I forgot the gentleman's name. He helped me and sorted the matter out swiftly. He understood everything and was sympathetic.
Thank you very much for resolving the matter. I truly appreciate it.
RM
Reuben M's update06 Mar 2026, 10:53
Reviewer Update
Dear Vodacom
I received a call yesterday morning. I forgot the gentleman's name. He helped me and sorted the matter out swiftly. He understood everything and was sympathetic.
Thank you very much for resolving the matter. I truly appreciate it.
I received a call yesterday morning. I forgot the gentleman's name. He helped me and sorted the matter out swiftly. He understood everything and was sympathetic.
Thank you very much for resolving the matter. I truly appreciate it.
Vodacom's replyOfficial
06 Mar 2026, 12:13Thank you for sharing your experience Reuben.
We’re glad to hear that our team member was able to assist you promptly and with understanding.
It’s wonderful to know the matter was resolved swiftly and that you felt supported throughout.
We truly appreciate your kind words and your trust in Vodacom.
We’re glad to hear that our team member was able to assist you promptly and with understanding.
It’s wonderful to know the matter was resolved swiftly and that you felt supported throughout.
We truly appreciate your kind words and your trust in Vodacom.
Vodacom's reply06 Mar 2026, 12:13
Official
Thank you for sharing your experience Reuben.
We’re glad to hear that our team member was able to assist you promptly and with understanding.
It’s wonderful to know the matter was resolved swiftly and that you felt supported throughout.
We truly appreciate your kind words and your trust in Vodacom.
We’re glad to hear that our team member was able to assist you promptly and with understanding.
It’s wonderful to know the matter was resolved swiftly and that you felt supported throughout.
We truly appreciate your kind words and your trust in Vodacom.