contract migrated to higher package without my agreement

n 20 May someone from Vodacom online store contacted me ( I was unaware that it was the online department) to tell me they could change my contract that I would be getting more date BUT AT THE SAME PRICE. I mentioned 3 times to him, that i would only go for the change if it was the same price. However it was R200 more. This I only found out when vodacom contacted me to tell me that I owed them money. I put in a complaint, was again put through to the vodacom online without my knowledge, and a gentleman called Oscar dealt with my complaint, At no time did he say he was a different division. 2 weeks later I called the call centre again to find out what was going on, only to be told there was no record of me putting a call in. This made me very angry. as I wanted this mess sorted out.

In the end I spoke to Anelisa one of the call centre managers. Ref ***. She said that she would infact investigate. Someone else called me back after that saying that they would be changing my contract back to what it was originally and credit my account.

This has not happened. Vodacom are continuing to call me saying I owe R200, which I refuse to pay.

I feel that the vodacom direct agent who migrated my package in the first place should pay.

Khumalos18 is the gentleman who did it, and it was done on the 20 May

why are these people allowed to cause such problems????