1 reviews | Active since Mar 2015
Contract Mess & Telephonic Upgrade Without Consent
I have been trying to upgrade my contract and found that it has already been changed without my permission.
My phone was out of contract for over 5 years, i kept getting hounded by Elite Mobile and many other to upgrade. I have always been on a Red Select Contract 800minute and some data, which has been discontinued. I was on a month to month basis, as i had no need to change the package, Jerome from Elite Mobile contacted me multiple times to change my contract, i kept telling him to leave my stuff alone. He then on his own account changed my contract as a sim only upgrade to a RED VIP 22 gig plan. With out my permission he assed my information digging into my usage etc. Then made changes that he felt fit for me. The debit order was close to what i use to pay and it comes off a business account so i was not aware of the change at all. I only noticed after a while that i have not been topping up on data.... I dont appreciate this ******** company doing this. Who gives Elite Mobile the right to do this.
I wanted to upgrade my contract last week to a simple 200minute, 13 gig plan with a standard i phone 16 and told i was not allowed to i can only upgrade to a higher plan to get a new phone. Which i refuse to accept!
Vodacom in their usual arrogance tells me it is past the 90 day cool off period. There is zero proof of this sim upgrade.... They then force me to upgrade to higher package to make any changes or adding a phone. Now i have a plan i dont want and cant get the package i want.
I insist on the reversal or cancellation of this **** that was loaded on my account. This is not acceptable, give the me the proof that i approved this plan!.
I want to upgrade to the plan of my choice, if not give me the cancellation terms please, will use another service provider. Vodacom has made a stupid amount of money when i was on a month to month basis... They gained and not me, i just want what is fair and an packed that i want not a forced upgrade to even a more expensive contract!!!!
Awaiting urgent feedback
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Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Its now 24 hours and zero call from anyone, i want a resolution on the above!
Issue is starting to become urgent, been battling a week already to get this resolved.
Its now 24 hours and zero call from anyone, i want a resolution on the above!
Issue is starting to become urgent, been battling a week already to get this resolved.
Called them the 27th to find out if this has been processed as we going to be traveling....Only to find that the entire retentions department could not find this so called person and after a second call to find out that she is on leave and the phone upgrade and contract correction has not been processed.
Nothing could be found on the profile! Total joke!!!
In the meantime one has to battle on with a broken phone.....
When will this company get their house in order.
Called them the 27th to find out if this has been processed as we going to be traveling....Only to find that the entire retentions department could not find this so called person and after a second call to find out that she is on leave and the phone upgrade and contract correction has not been processed.
Nothing could be found on the profile! Total joke!!!
In the meantime one has to battle on with a broken phone.....
When will this company get their house in order.