Contract Mess

The Grief.

I had 2 contracts with Vodacom. 1 which was a 24 months contract and the 2nd a 36 month contract.

In oct/Nov 2020 my 24 month contract ended. I requested for it to be turned to prepaid in December 2020. I called again end of January 2021 and requested it to be converted to prepaid. The consultant assured me the number will be prepaired and a few minutes later I received an email stating that the number was made prepaid.

The following day I received another email that my second number had also been converted to prepaid (the 36month one) BUT WHY? I MADE NO SUCH REQUEST.

I have been calling Vodacom and getting queries opened and closed as to why the 36th month number was converted. The result of this conversion has resulted in...

1. Vodacom sent me a Bill saying I made a premature cancellation and charged me. 2. Vodacom has listed in my credit score that I have not been paying my contract. 3. I no longer received my monthly data on my 36th month contract. 4. I no longer receive any Bills, statements or have any account access on the Vodacom App.

During my queries one lady assisted me and told me that "someone" cancelled the 36th month contract the following day, without permission or direction from me. She listened to the recorded telephone conversation and I clearly only ask for one contract to be converted to prepaid.

TO THIS DAY I DON'T KNOW WHY OR WHO CANCELLED MY 36TH MONTH CONTRACT. AND THIS HAS RUINED MY CREDIT SCORE. MIND YOU I ACTUALLY TRANSFER R216 TO VODACOM EVERY MONTH UP TILL NOW FOR THE 36TH MONTH CONTRACT.

THIS IS SO UPSETTING I'M ACTUALLY WANTING TO SWEAR.

I'm considering legal action cause clearly you guys are in the wrong and whoever from your side wrongly cancelled my 36th month contract should be made to account. Why should my credit score suffer, why should I continue to pay for a contract that I am no longer receiving data for since January?

These are my query references on the App, some are closed and marked as resolved but nothing has changed.

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