JH
Johan H

1 reviews | Active since Dec 2014

01 Aug 2016, 07:07

Contract Mafia

<p>More than a year ago i ported-out my Vodacom phone contracts to Cell-C. I battled for the year to get Vodacom to cancel the contracts and Debit orders , eventually 3 months ago everything seemed to be in order.</p> <p>What a surprise to find that this month i received a bill again and the debit order that was cancelled is again activated against my account without my authorisation.</p> <p>When phoning client service or contract cancellations you get put on hold or "transferred" to the correct department and then...... cut off. What a pathetic excuse for customer care. I will once again have to drive to Vodacom and try and sort this out.</p> <p>I even have a cell number that does not belong to me, how pathetic.</p> <p>Account I ********** -3 Cell ********** 932</p>

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Replies (1)
Vodacom
Vodacom's reply01 Aug 2016, 07:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,