1 reviews | Active since Sept 2016

16 Feb 2024, 14:50

Contract *******ly extended

Vodacom extended my 24 months to 30 months without my knowledge. When i ask for reasons or explanations they are unable to give me answers and give me the run around. The account is in my husband's name and they usually call him while i wait to do verifications with him because we do not stay together. Today because they do not have answers for me, they tell me my husband has to apply for a letter of authority for an account that he has no idea what it is about. the only thing is that it is in his name. all payments are done by me, and services are used by me. Busi from customer care transferred me to cancelations department where i spoke to Philani and Adshay who were both rude to me. All i want is my contract to end because i am obviously being ****med here. I have been calling vodacom for the past 6 months to resolve the matter, with no luck.

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Replies (2)
Vodacom
Vodacom's reply17 Feb 2024, 10:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply22 Feb 2024, 15:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you today. Please be advised that we have completed the investigation and can confirm that the start date of the contract was on the 24-08-2018. The client did an early upgrade in 2022 and contract end date is 2024-09-17. Regards,  Consumer Website Team

Best regards,