Contract linked to deceased husband

I was trying to assist my sister who's husband died. After establishing that there are 4 Cell numbers linked to the deceased husband we tried to find out exactly what is the process further in cancelling the one number and transfer the other three numbers to the Wife. All sorts of documentation had to be accumulated and send via fax or email to the Vodacom Legal dept. Which all of that was done +- the 10th February. As soon as when they received that and captured on the system - next thing all the cell numbers was unable to phone. Only receive calls or messages. That was the first big flaw in their process. Then without any communication she had to go and get a \pay as you go"sim and start using that and top it up all the time although Vodacom bill you for the full month on all 4 contracts and you don't have access to make use of it. Now she had to apply for the transfer and cancellation - all of this similar to anew application. Bank statements"