JT
Joyce T
1 reviews | Active since Jan 2025
08 Jan 2025, 06:32
Contract Line Not Resolved After Many Loggings
I’ve been paying for a contract with a line that doesn’t receive nor make calls. I have logged a call with the call centre, went to the branch but without any service. All the airtime that was supposed to benefit my call, I’m told is forfeiting every month. This is ******* and very disappointing.
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Vodacom's replyOfficial
08 Jan 2025, 08:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jan 2025, 08:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
JT
Joyce T's updateReviewer Update
09 Jan 2025, 10:32I’m still waiting for the “call”
JT
Joyce T's update09 Jan 2025, 10:32
Reviewer Update
I’m still waiting for the “call”